Refund Policy

1. If we cannot deliver, you get your money back

If a service cannot be rendered — for any reason, including reasons that are nobody’s fault — the money you paid for it is refunded in full. That covers a phone line we cannot forward, a listing a platform will not let us claim, a carrier registration that is refused, a website we cannot build from what we were given, and anything else that means the thing you bought does not happen.

You do not have to argue this one or show that we were at fault. If the work did not happen, the charge does not stand.

2. Thirty days, no reason required

Ask for a refund within 30 days of the purchase and you will get one. You do not need to explain why, and changing your mind is a good enough reason. The thirty days run from the date of the purchase you are asking about, not from the date you signed up.

For a monthly service, that means the payment you are disputing. Past months that were delivered are not refunded by this clause — clause 1 covers those if the service was not actually rendered.

3. You will need your receipt

A receipt is required with every refund request. One is emailed to you automatically for every payment, including each monthly renewal, so you should already have it. It names the amount, the date and the service, which is what lets us match a request to a payment without guessing.

If you cannot find it, ask and we will send it again rather than turn you away — the receipt is there to identify the payment, not to be an obstacle. What we cannot do is refund a payment we cannot identify.

4. How to ask

Email jordan@secondshiftsolutions.net with your receipt attached or its details copied in, and say which service you are asking about. A person reads it. You will get an answer rather than a queue position.

Approved refunds go back to the card or account that paid, because that is the only place a payment processor can send them. How long it then takes to appear is your bank’s timing rather than ours, and it is usually a few working days.

5. Cancelling is separate from refunding

You can cancel any monthly service at the end of any period, with no penalty and no notice, and nothing is charged after you tell us to stop. That is not a refund and does not need this policy — it simply stops the next payment. A refund returns money already taken.

6. If your signed agreement says something different

The services agreement you signed takes precedence over this page if the two ever conflict. This policy is the general position; that document is the specific one, and it is the one with your name on it.