Skip to content
Second ShiftSolutions
Blog

Written for people who are already busy

No theory and no numbers we can't stand behind. Just what actually happens to the calls you can't get to, the quotes that go quiet, and what you can do about either one — including the parts you can do yourself without hiring anybody.

6 min read

Why quotes go quiet, and what to do about it

Most unanswered quotes are not rejections. Here is what usually happened instead, and how to follow up without turning into the pest nobody calls back.

Read it
7 min read

How to set up call forwarding on a business line when nobody answers

The exact codes for conditional call forwarding, what each one does, how to undo them, and the two setups where the codes will not work.

Read it
6 min read

What actually happens when a customer's call goes unanswered

A missed call is not a customer who waits. Here is what they actually do in the next ninety seconds, and why it looks like nothing happened from your side.

Read it