Question 1

What actually happens when I miss a call?

Accepted Answer

You forward your published line on no-answer, so a call you do not pick up rings through to a number we assign you. The caller is offered a time there and then — today, tomorrow, or a date they choose — instead of a voicemail box, and you are rung and emailed the moment they take one. The job is on your list before they have put the phone down, and none of it needs you to be free. Calls you do answer are never touched.

Question 2

Do I have to change my phone number?

Accepted Answer

No. Your published number stays exactly as it is — on the van, the cards, your Google listing, everywhere. What changes is where that call goes when nobody picks up. You dial three forwarding codes into your handset, which takes about a minute and involves no engineer and no visit. If you stop, you turn the forwarding off the same way you turned it on and everything is back as it was. If we provisioned a number for you, it is yours: we transfer it to you or release it, whichever you prefer.

Question 3

What if I answer the call myself?

Accepted Answer

Then nothing happens. The system acts only on calls that went unanswered, so a customer you actually spoke to hears nothing further from us — following up on a conversation you just had would read as a machine that was not listening. Missed-Call Recovery includes a set number of missed calls a month and bills per call beyond it, in arrears; the figures are on the Services page.

Question 4

Can I buy one of these without the others?

Accepted Answer

Yes. Every one of them is bought separately, billed separately and cancelled separately — cancelling one does not cancel another, and none of them needs another to work. Missed-Call Recovery is the only one that touches your phone line. There is no bundle you have to take to get the piece you want.

Question 5

What do I get with the website?

Accepted Answer

A site built around your phone number, hosted, and kept current as your hours, services and areas change. You give us the spec when you sign up. It goes up first on a private preview address that search engines are told to ignore, and you get unlimited rounds of changes before anybody else sees it. It goes live on your own domain when you say so and not before. If you ever leave you take the site with you: we hand over the files and help point your domain wherever you want. We do not register or renew domains, so if you do not own one we will tell you what to buy.

Question 6

What is Listings and AI search — can you promise I will rank?

Accepted Answer

No, and an agency promising otherwise is describing something that does not exist. There is no slot to buy in Google's results, and none in what an AI assistant says about a business. What we do is make your name, address and phone identical everywhere they appear, claim and verify the listings, and make the business readable to the assistants people now ask instead of searching. Then we report what we actually see. Some of it is slow and none of that is our doing: a few directories still verify by post, and Google now wants a short video filmed at your premises. You are told which are still outstanding every month.

Question 7

The Reviews service — what if I have no profiles at all?

Accepted Answer

That is exactly who it is for. If you have no Google Business Profile, no Facebook Page, or a Yelp page that Yelp generated and you have never logged into, we create or claim all three in your name and on your own account, and fill them in properly — categories, hours, service area, photos. Then we watch all three, tell you the same day something lands, and write and post the reply from your own profile. Anything below four stars reaches you before a word is posted. One step cannot be ours: the platforms verify the business itself, so Google wants a short video filmed at your premises and Yelp rings your published number. We tell you exactly what to film and stay on the phone while you do it, but we cannot stand in your doorway. One flat monthly fee covers the build and the watching afterwards — there is no separate setup charge. And this is only for a business starting from nothing: if you already have a profile, even a neglected one, we will tell you this is not your product rather than sell it to you.

Question 8

When do you actually charge me?

Accepted Answer

On signup, once you have signed and we have spoken. Every service is billed immediately from that point — there is no trial, no deferred start and no waiting on a milestone before the first invoice. Monthly fees are billed in advance and one-off fees are charged up front. If something we have taken money for turns out not to be needed, we refund it rather than making you wait for it: you can cancel at the end of any monthly period with no penalty and no notice, and nothing is charged again after you tell us to stop.

Question 9

Will this annoy my customers or burn my list?

Accepted Answer

That is the risk we design hardest against. Every sequence is built from what that contact actually did with you, written to be polite and professional, and sent from your own address under your own name — and the cadence is deliberately slow, because this is follow-up, not a blast. One unsubscribe suppresses a contact permanently across every campaign we run for you, enforced automatically. A burned list helps nobody: you lose an asset and we lose an account.

Question 10

Is emailing my old leads legal?

Accepted Answer

Email to your own prior leads and customers is governed mainly by CAN-SPAM, which is the lighter end of the rules: you must not mislead about who is writing or why, and you must honour opt-outs promptly. We do both — every message identifies the business it is sent for, and one unsubscribe suppresses that contact permanently across every campaign we run for you. We are not your lawyers, though. If your list was bought, scraped, or gathered without a clear relationship, that is a different conversation and worth having with counsel before we start.

Question 11

Do you make calls to my leads?

Accepted Answer

Not yet, and we would rather say so than imply otherwise. Nobody ever speaks to your customer as you. What happens instead: when a call comes in and nobody picks up, the caller is asked whether they want someone today, a callback tomorrow, or a date of their own choosing. Whatever they pick, you are rung and emailed straight away — and if you cannot take that call either, it goes to your voicemail with their number and what they asked for. The conversation itself is still yours. Automated outbound calling is what we are building next, and it is deliberately behind email because a synthetic voice carries much heavier consent requirements — the FCC treats one as an 'artificial' voice under the TCPA, which means calls need consent most aged lists cannot demonstrate.

Question 12

Do you do SMS?

Accepted Answer

It is an add-on, priced on the Services page, and we send the follow-up to the caller ourselves rather than drafting it for you to send. It goes only to callers who did not book. Somebody who takes a time on the call has already been dealt with better than a text could manage, and you have already been rung and emailed about them, so we say nothing further to them — texting at that point would read as a machine that was not listening. That is decided call by call rather than customer by customer: the same person who books on Tuesday and hangs up on Thursday gets a text on Thursday and not on Tuesday. There is also a one-time setup fee, and it is worth explaining what that buys: the mobile carriers require every business sending automated texts to be registered with them individually, by name and tax ID. One registration per business, not one for us that covers everybody. We file yours, chase it through a review that runs a fortnight or so, and resubmit if it comes back. That fee is not charged if you take a toll-free number, because toll-free skips the brand and campaign filing and uses a shorter verification instead, still in your name but far quicker — so if you would rather be texting next week than in three weeks, say so and we will point you that way. Two honest caveats. It does not start on day one: US carriers require any business sending automated texts to be registered with them by name and tax ID, and that filing takes days rather than minutes. And which number it comes from depends on your line. Where we can, we text-enable your existing business number so the reply arrives from the number your caller just dialled — your voice service is untouched, and it takes a verification call you answer plus a short authorisation to sign. That is available for landline and toll-free numbers. It is not available if your business line is a mobile, because mobile numbers cannot be hosted this way, or if the number already sends texts through another provider. Where it cannot be done we give you a dedicated local number and the texts come from that instead. We check your specific number up front and tell you which of the two you are getting. Without it, the core service still catches every missed call and offers the caller a time — you just send any text yourself from your own phone, which needs no registration at all.

Question 13

Do I need to replace my CRM?

Accepted Answer

No, and you do not need one at all. The simplest start is a CSV export of your contacts — we run the campaign on our side and hand back a clean file plus a record of every reply. If you want us wired directly into your CRM, we scope that per engagement rather than promising a connector list up front, because 'has an integration' and 'works properly with your particular setup' are not the same thing.

Question 14

How fast does this move?

Accepted Answer

You get a written reply to your enquiry the same day, automatically. Going through your actual export together takes a call, usually within a couple of days of you sending it. Setup takes about a week after that, most of which is us building rather than you doing anything — the one thing we need from you is a few minutes describing how your business talks, so everything that goes out sounds like you. Once the campaign starts, conversations begin immediately — a 45-day sprint is enough to judge the economics honestly, one way or the other.

Question 15

What if the agent can't answer something?

Accepted Answer

It stops and hands over to you. Anything the sequence is not equipped for — pricing exceptions, complaints, legal questions, or someone who just wants a person — is flagged and routed to you with the full history of that contact attached. We would rather pause a conversation than have software improvise on your behalf.

Question 16

How is this different from a chatbot or a mass email blast?

Accepted Answer

A blast sends one message to everyone and stops. A chatbot waits on your website for people who already showed up. Our agents go outbound to contacts you already own, hold a real two-way conversation across weeks — on the phone and over email — adapt to what each person says, and have exactly one job: book a real appointment on a real calendar.

Question 17

What data do you need, and how is it handled?

Accepted Answer

Name, contact details, lead source, date, prior disposition, and whatever consent record you hold — that is usually enough. Data is encrypted in transit and at rest, access is scoped to your account only, we never sell or share it, we never use your data to train models for other clients, and we delete it on request within 30 days of your engagement ending. We will sign a data processing agreement if your business requires one — ask before any data changes hands and we will put it in place first.

Question 18

Do you see the emails between me and my customers?

Accepted Answer

No. Your campaigns are sent from your own domain, using sending credentials tied to that domain — so your customers see your address and never ours. When one of them replies, it goes to you. We are not copied on it and it never arrives in an inbox we own. That is a property of how the sending is wired rather than a policy we promise to follow: there is no mailbox of ours anywhere in the path for a reply to reach. What we do hold is the delivery record — that a message went out, to which contact, and whether it was delivered or bounced. We need that much to suppress opt-outs and to report honestly on what was sent. We do not hold the replies, because they never come to us.

Question 19

What size business is this actually for?

Accepted Answer

You need enough database to work — practically, about 1,000+ aged contacts — and enough capacity to handle more appointments than you get today. If your list is too small or your calendar is already full, we will tell you it is a bad fit rather than sell you a sprint that cannot pay for itself.

Your team clocks out.
We clock in.

The leads are usually there. The follow-up is what runs out.

Callers tend to move on quickly

A call log is a record, not a follow-up

Old contacts go quiet rather than cold

The lead has already been paid for

Everything we do, and nothing you don't

Missed-Call Recovery

Website

Listings & AI search

Reviews

Recovery Sprint

Missed-call rescue

Email revival

Opt-out handling

Reporting

What is your database actually worth?

The things everyone asks before signing

Your competitors are not working their old leads either.

Your team clocks out.We clock in.

The leads are usually there. The follow-up is what runs out.

Callers tend to move on quickly

A call log is a record, not a follow-up

Old contacts go quiet rather than cold

The lead has already been paid for

Everything we do, and nothing you don't

Missed-Call Recovery

Website

Listings & AI search

Reviews

Recovery Sprint

Missed-call rescue

Email revival

Opt-out handling

Reporting

What is your database actually worth?

The things everyone asks before signing

What actually happens when I miss a call?+

Do I have to change my phone number?+

What if I answer the call myself?+

Can I buy one of these without the others?+

What do I get with the website?+

What is Listings and AI search — can you promise I will rank?+

The Reviews service — what if I have no profiles at all?+

When do you actually charge me?+

Will this annoy my customers or burn my list?+

Is emailing my old leads legal?+

Do you make calls to my leads?+

Do you do SMS?+

Do I need to replace my CRM?+

How fast does this move?+

What if the agent can't answer something?+

How is this different from a chatbot or a mass email blast?+

What data do you need, and how is it handled?+

Do you see the emails between me and my customers?+

What size business is this actually for?+

Your competitors are not working their old leads either.

Your team clocks out.
We clock in.